Product Description
Platform: PC Disc | Edition: Pro
QuickBooks Pro 2016 Small Business Accounting Software helps you organize your business finances and accounting on a Windows PC. Easily get set up, learn, and use. No accounting knowledge is necessary and you can quickly import your data from a spreadsheet. Easily create invoices and get paid faster with online invoicing and manage expenses. Get 100+ financial accounting, sales and tax reports in one click. And, QuickBooks accounting software ensures you’ll have reliable records for tax time. Have questions? Step-by-step tutorials show you how to create invoices, record expenses, and more. Includes a 60 day money-back guarantee. Special Offer: Your purchase of QuickBooks Desktop Pro 2016 Small Business Accounting Software includes Free Year of QuickBooks Online.
Top Customer Reviews
The manufacturer commented on the review below
By JAS on October 12, 2015
Platform for Display: PC DownloadEdition: Pro Verified Purchase
6 Comments Report abuse
Long-time QB subscriber. Ordered this to update my 2013. When I entered my license number, it was declined. I spent 1.5 hours on the phone with QB trying to resolve the problem. Spoke to 6 different people. In the end the problem was never resolved. The final suggestion was call a number they gave me which turned out to be a FAX number. Intuit is pushing their on-line service because they obviously make more money that way. They really didn't want me, or anybody, to buy a desktop version in the first place. The fees from Intuit have been slowing going up for various items and their service has hid the skids. I have no idea what I will do from this point. It has all worked pretty well in the past. But, at this point I think they are another big fee / low service company and I wish I had never heard of them.
The manufacturer commented on this review(What's this?)
October 15, 2015
Hi JAS,
Thank you for being a long-time QuickBooks subscriber. We appreciate your business and would love to help you with your license concerns. I assure you we are not trying to push everyone to our online option. Please find our contact information at https://help.quickbooks.intuit.com/en_US/
Thank you for being a long-time QuickBooks subscriber. We appreciate your business and would love to help you with your license concerns. I assure you we are not trying to push everyone to our online option. Please find our contact information at https://help.quickbooks.intuit.com/en_US/
The manufacturer commented on the review below
By SSM on October 12, 2015
Platform for Display: PC DownloadEdition: Pro Verified Purchase
5 Comments Report abuse
I have never seen so many incompetent people in the customer service department. I first started using Quickbooks online. let me tell you, customer service and even the managers don't have any clue what's going on. I wanted to import my payroll info from Intuit Payroll to Quickbook online ( same company ) and they were telling me that this is not possible. I found a way to do it myself to do so. It was actually quiet simple but the fact that the manager in customer service didn't know that is ridiculous.
Since they were so terrible, i decided to swith to the desktop version. even with that, i had issues with customer service.
for example, this new 2016 version comes with a free one year subscription of quickbook online. I thought I can use that offer and give quickbook online another shot, I have been talking to their customer service for hours and they have absolutely no clue about the promotion.
I can't believe these guys are still in business. the only reason they are in business is because it's difficult to switch to another product. literally bunch of clowns in the customer service.
Since they were so terrible, i decided to swith to the desktop version. even with that, i had issues with customer service.
for example, this new 2016 version comes with a free one year subscription of quickbook online. I thought I can use that offer and give quickbook online another shot, I have been talking to their customer service for hours and they have absolutely no clue about the promotion.
I can't believe these guys are still in business. the only reason they are in business is because it's difficult to switch to another product. literally bunch of clowns in the customer service.
The manufacturer commented on this review(What's this?)
October 12, 2015
Hello SSM,
I want to thank you for your feedback, and we apologize you did not get the help you needed from our support team. I would also like to clarify that this package of QuickBooks Pro 2016 does come with a free one-year subscription to QuickBooks Online Essentials. A free year of the online version is an excellent opportunity for you to give it another try, but please keep in mind that it is a different product than QuickBooks Pro. To activate your subscription, please visit www.quickbooks.com/activate. I will also forward your feedback to our management team for review.
I want to thank you for your feedback, and we apologize you did not get the help you needed from our support team. I would also like to clarify that this package of QuickBooks Pro 2016 does come with a free one-year subscription to QuickBooks Online Essentials. A free year of the online version is an excellent opportunity for you to give it another try, but please keep in mind that it is a different product than QuickBooks Pro. To activate your subscription, please visit www.quickbooks.com/activate. I will also forward your feedback to our management team for review.
The manufacturer commented on the review below
By Vickie L McDaniel on October 8, 2015
Platform for Display: PC DownloadEdition: Pro Verified Purchase
1 Comment Report abuse
Worst customer service ever. I have been on hold for over an hour for a validation code.
The manufacturer commented on this review(What's this?)
October 12, 2015
Hi there Vickie,
We have been experiencing higher than normal call volumes recently, and this is due to the release of the new QuickBooks 2016. I appreciate your patience with us, and I hope that they were able to get that validation code for you. I will be forwarding your review to our management team.
We have been experiencing higher than normal call volumes recently, and this is due to the release of the new QuickBooks 2016. I appreciate your patience with us, and I hope that they were able to get that validation code for you. I will be forwarding your review to our management team.
The manufacturer commented on the review below
By Justin on October 14, 2015
Platform for Display: PC DiscEdition: Pro
4 Comments Report abuse
Quickbooks support is horrible. The support is outsourced overseas and they have no idea what's going on. They have no knowledge of the product. Also, they will require you to pay to upgrade the software every year or so if you wish to use the payroll service because they are "unable to continue providing payroll support for Quickbooks 201x". Do yourself a favor and go with a more customer friendly service.
The manufacturer commented on this review(What's this?)
October 21, 2015
Hi Justin
I'm sorry you're having trouble with QuickBooks. We continue to support our software for the current version as well as at least the 2 previous versions. Currently we are supporting our payroll services on our QuickBooks 2013, 2014, 2015, and 2016 software.
I'm sorry you're having trouble with QuickBooks. We continue to support our software for the current version as well as at least the 2 previous versions. Currently we are supporting our payroll services on our QuickBooks 2013, 2014, 2015, and 2016 software.
The manufacturer commented on the review below
By McDuff on September 21, 2015
Platform for Display: PC DiscEdition: Pro
12 Comments Report abuse
A ho-hum release - most significant improvement is an improved bill tracker. Everything else should have been included in a bug fix or a minor release. Honestly, Intuit lists as a new feature an improved way to clear out forms you need to send (you could clear them out individually if you had to) and a new report filter for year to last month (which you could just use a custom date range). Unless you really need the bill tracker, save yourself a few bucks, and stick with the 2015 version. Only true reason to update is Intuit is going to drop your version from support.
I wish that Intuit would sink a few more bucks into development rather than features that probably took a developer less than a week to put together.
I wish that Intuit would sink a few more bucks into development rather than features that probably took a developer less than a week to put together.
The manufacturer commented on this review(What's this?)
September 30, 2015
Hi McDuff,
I want to thank you for your feedback on our new product, and I will be forwarding this to our management team for review.
I want to thank you for your feedback on our new product, and I will be forwarding this to our management team for review.
The manufacturer commented on the review below
By pete on October 25, 2015
Platform for Display: PC DiscEdition: Pro
5 Comments Report abuse
Bought QuickBooks Pro 2016 for work. Computer did not have internet access. Called QuickBooks for Validation Code as installation asked. They couldn't help, told me it needed internet access. I had to bring a desk top computer to my house in order to activate the program. If we hadn't been using a previous version for our company books I would have dumped them for symply accounting.
The manufacturer commented on this review(What's this?)
October 26, 2015
Hello Pete,
I'm glad that you were able to get QuickBooks up and running. I would also like to thank you for your feedback on the new QuickBooks 2016 product. This is good information on how new requirements may be affecting our customers, and I will be forwarding this on to our management team for review.
I'm glad that you were able to get QuickBooks up and running. I would also like to thank you for your feedback on the new QuickBooks 2016 product. This is good information on how new requirements may be affecting our customers, and I will be forwarding this on to our management team for review.
The manufacturer commented on the review below
By J.P. on October 8, 2015
Platform for Display: PC DiscEdition: Pro Verified Purchase
6 Comments Report abuse
Don't waste your time if you think you are buying the desktop version....I have spent over 3 hours being transferred between incompetent technical support members simply trying to activate the software. They will continue to push you to the online version so they can charge their monthly fee. Quickbooks is beyond incompetent with the poor over-seas technical support. Save yourself the hassle and buy this elsewhere.
The manufacturer commented on this review(What's this?)
October 8, 2015
Hi J.P.,
I assure you we value our desktop customers and want them to have a good experience. We offer several options which have different features which we can go over and let you best decide what would be best for your company.
I assure you we value our desktop customers and want them to have a good experience. We offer several options which have different features which we can go over and let you best decide what would be best for your company.
The manufacturer commented on the review below
By Adam B. Claude on November 4, 2015
Platform for Display: PC DiscEdition: Pro
1 Comment Report abuse
Each time I'm forced to upgrade Quickbooks, I get more and more angry with Intuit.
New "features" rarely bring any improvement to the product. Far worse, what used to work in previous versions, for some reason, no longer works.
I upgraded from 2014 to 2016. I spent 5 hours on the phone with technical support trying to get the merchant services activated. It took them a lot of work to figure out why it wasn't working on their end. While their support in this instance was helpful, it was nearly a full day of my time wasted.
More frustrating, invoices are no longer able to be emailed through Exchange. All over their website it says that it works with Exchange, but it doesn't. Their tech support claims it works with Exchange, but when you dig down into it, it only works with POP email and webmail now. Webmail does NOT include Microsoft Exchange webmail. POP does not allow the ability to see which invoices, etc. are actually sent. 4 full days wasted on this.
The deal breaker for me in this product, is that it was released with no ability to sync with online banking. IT WORKED IN PREVIOUS VERSIONS FOR YEARS. I spent no less than a full week troubleshooting this problem. Finally found someone at Intuit's tech support who works in India who was able to tell me the only online banking syncing that works in this version is with Chase, and the rest "haven't been implemented yet"
WHY WOULD THEY RELEASE AN UNFINISHED PRODUCT? I've wasted two full weeks of my time on this.
The 60 day, money back guarantee is a bunch of crap too. You want to go backwards, you have to re-enter all your data - BECAUSE YOU CAN'T.
With no new features, forced upgrades, broken functionality, I would encourage others to NOT upgrade, and move to another product at all costs.
That's what I will be telling all my clients going forward.
New "features" rarely bring any improvement to the product. Far worse, what used to work in previous versions, for some reason, no longer works.
I upgraded from 2014 to 2016. I spent 5 hours on the phone with technical support trying to get the merchant services activated. It took them a lot of work to figure out why it wasn't working on their end. While their support in this instance was helpful, it was nearly a full day of my time wasted.
More frustrating, invoices are no longer able to be emailed through Exchange. All over their website it says that it works with Exchange, but it doesn't. Their tech support claims it works with Exchange, but when you dig down into it, it only works with POP email and webmail now. Webmail does NOT include Microsoft Exchange webmail. POP does not allow the ability to see which invoices, etc. are actually sent. 4 full days wasted on this.
The deal breaker for me in this product, is that it was released with no ability to sync with online banking. IT WORKED IN PREVIOUS VERSIONS FOR YEARS. I spent no less than a full week troubleshooting this problem. Finally found someone at Intuit's tech support who works in India who was able to tell me the only online banking syncing that works in this version is with Chase, and the rest "haven't been implemented yet"
WHY WOULD THEY RELEASE AN UNFINISHED PRODUCT? I've wasted two full weeks of my time on this.
The 60 day, money back guarantee is a bunch of crap too. You want to go backwards, you have to re-enter all your data - BECAUSE YOU CAN'T.
With no new features, forced upgrades, broken functionality, I would encourage others to NOT upgrade, and move to another product at all costs.
That's what I will be telling all my clients going forward.
The manufacturer commented on this review(What's this?)
November 6, 2015
Hello Adam,
I want to thank you for your feedback on the new QuickBooks 2016. We are always looking for feedback, both good and bad, in order to make improvements to our software.
QuickBooks 2016 comes with a number of improvements and new features including the new Bill Tracker. For more information on the new features with the most recent releases, please refer to this link here: http://dataservices.intuit.com/support/ar
For emailing invoices, you can set up your email inside of QuickBooks and send the invoices directly through QuickBooks. To learn how to set up your email, please look into this link here: http://support.quickbooks.intuit.com/supp
Also, we have not had any reports of other banks not being able to sync with QuickBooks. The factors that play a role in Online Banking have to do with requirements on our end as well as on the Financial Institution's end on the compatibility with the product.
I understand your time, as well as all of our customer's time, is very valuable and important when running and maintaining a business. I will be taking your feedback on your over-all experience and will be forwarding this to our management team so that they can review this and make improvements where needed.
I want to thank you for your feedback on the new QuickBooks 2016. We are always looking for feedback, both good and bad, in order to make improvements to our software.
QuickBooks 2016 comes with a number of improvements and new features including the new Bill Tracker. For more information on the new features with the most recent releases, please refer to this link here: http://dataservices.intuit.com/support/ar
For emailing invoices, you can set up your email inside of QuickBooks and send the invoices directly through QuickBooks. To learn how to set up your email, please look into this link here: http://support.quickbooks.intuit.com/supp
Also, we have not had any reports of other banks not being able to sync with QuickBooks. The factors that play a role in Online Banking have to do with requirements on our end as well as on the Financial Institution's end on the compatibility with the product.
I understand your time, as well as all of our customer's time, is very valuable and important when running and maintaining a business. I will be taking your feedback on your over-all experience and will be forwarding this to our management team so that they can review this and make improvements where needed.
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